Introduction
Sanket Reddy and FireAnt Studios are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or purchase our coffee table book.
By using our website, you consent to the terms of this Privacy Policy.
1. Information We Collect
- Personal Information: We may collect personal information such as your name, email address, phone number, shipping address, and payment details when you place an order or contact us.
- Non-Personal Information: We may collect non-personal data such as your IP address, browser type, operating system, and website usage through cookies and similar technologies.
2. How We Use Your Information
- Order Fulfilment: To process and ship your orders, and provide updates on order status.
- Customer Support: To respond to your inquiries or complaints.
- Marketing: To send promotional offers or updates about our products (if you opt-in).
- Improvement: To analyse website usage and improve our services.
3. Sharing Your Information
- Service Providers: To facilitate shipping, payment processing, or customer support.
- Legal Obligations: To comply with legal requirements or protect our rights.
4. Data Security
We implement robust security measures to protect your personal data from unauthorised access, alteration, or disclosure. However, no data transmission over the internet is entirely secure, and we cannot guarantee complete security.
5. Your Rights
- Access and Correction: You can request access to your personal data or corrections to inaccurate information.
- Opt-Out: You may opt-out of receiving marketing emails by clicking the "Unsubscribe" link in our emails.
- Deletion: You can request the deletion of your personal information, subject to legal or contractual obligations.
6. Cookies
We use cookies to enhance your experience on our website. You can manage or disable cookies through your browser settings, but doing so may limit certain features.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
8. Updates to This Privacy Policy
We may update this policy periodically. Changes will be effective when posted on our website. Please review this policy regularly.
Contact Us
If you have questions about our Privacy Policy, contact us at:
Introduction
These Terms and Conditions govern your use of our website and purchase of products. By accessing our website or placing an order, you agree to these terms.
1. General Conditions
- Eligibility: You must be a resident of India or have a valid delivery address in India that is serviceable.
- Accuracy of Information: You agree to provide accurate and complete information when placing an order.
2. Pricing and Payment
- Pricing: All prices are in INR and include applicable taxes. Shipping fees are additional.
- Payment: We accept payments through debit/credit cards, UPI, net-banking, and others offered by our secured payment partner platform. Orders are processed only after payment confirmation.
3. Order Fulfilment
- Availability: All products are subject to availability. If a product is unavailable, we will notify you and issue a refund.
- Delivery: Delivery timelines are estimates and may vary due to unforeseen circumstances.
4. Returns and Replacements
No returns shall be entertained, and replacements are governed by our Shipping and Replacement Policy.
5. Intellectual Property
All content on this website, including text, images, and logos, is our intellectual property and may not be reproduced without our permission.
6. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
7. Prohibited Activities
- Use our website for fraudulent purposes.
- Distribute malicious software or attempt to harm our website.
8. Governing Law
These terms are governed by the laws of India. Any disputes will be resolved exclusively in the courts of Bangalore, Karnataka.
9. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Updates will be effective upon posting on our website.
Contact Us
For questions about these terms, reach us at:
1. Shipping Charges
Flat Shipping Fee: ₹300 per piece, regardless of order value or delivery location within all major cities in India.
2. Order Processing
All orders are processed within 2 business days of payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
3. Delivery Timeline
Standard Delivery: Expected delivery within 5-7 business days from the date of dispatch.
Remote or Rural Areas: Delivery may take an additional 2-3 business days, depending on the location.
4. Delivery Partners
We partner with reliable and reputed courier services to ensure safe and timely delivery of your coffee table book.
5. Tracking Information
Once your order is shipped, a tracking number will be sent to your registered email or phone number.
You can monitor your shipment’s progress via the courier partner's tracking portal.
6. Delivery Issues
If your order is delayed beyond the estimated delivery timeframe, please contact our customer support team for assistance.
For shipments marked as "delivered" but not received, notify us within 48 hours for investigation and resolution.
7. Packaging Standards
We ensure secure packaging to minimize the risk of damage during transit.
Wherever possible, we use environmentally friendly materials for packaging.
1. Replacement Eligibility
We offer replacements under the following circumstances:
- Damaged Product: The book was damaged during transit.
- Incorrect Item: The delivered item does not match the order placed.
- Manufacturing Defect: Issues such as printing errors, misbinding, or missing pages.
2. Replacement Exclusions
Replacements will not be provided in the following cases:
- Minor imperfections caused during transit, such as slight scratches or scuffs.
- Damage caused after delivery, including improper handling or storage by the customer.
- Books purchased during clearance sales or marked “as-is.”
3. Replacement Request Timeline
Requests for replacement must be raised within 7 calendar days of receiving the book.
Late requests will not be considered.
4. Replacement Process
1. Initiating the Request: Contact our support team at support@fireantstudios.in.
Provide the following:
- Order ID
- Description of the issue
- Clear photographs showing the defect or damage (front, back, and packaging).
2. Approval Process: Upon verification, a reverse pickup will be arranged if available in your area.
For locations without reverse pickup service, you may need to return the book at your own expense and share the shipping receipt for reimbursement.
3. Dispatch of Replacement: Once the returned product is received and verified, a replacement will be dispatched within 3 business days.
5. Refunds for Non-Availability
If a replacement is not possible due to unavailability of the book, a full refund will be processed to your original payment method.
6. Replacement Shipping Costs
If the replacement is due to our error (damaged, defective, or incorrect item), all shipping costs, including returns, will be covered by us.
Important Notes
1. Condition of Returns: The book must be returned unused and in its original packaging, along with any accompanying materials (e.g., invoices, inserts).
2. Tampered or Damaged Returns: Products showing signs of misuse, deliberate damage, or tampering will not qualify for replacement or refund.